Welcome to the RIEL Knowledge Center!
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Workshops, partner trainings and professional consultations to expand your knowledge.
Workshop
At our small-scale, hands-on workshops you can learn how to set up and use our products with hands-on equipment.
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Develop your team's technical knowledge through our practice-oriented partner training program.
Learn MoreProfessional Consultation
Our experts help you answer questions and get to know our solutions during online consultations.
Learn MoreKnowledge base & resources
Knowledge base, downloads and videos — everything you need to find a solution.
In our knowledge base entries, you will find guides and installation instructions we have created for the devices we distribute. You can browse through numerous categories to find topics suitable for you. With the help of the search function, you can easily find the desired guides. If you haven't found the answer in any of our knowledge base articles, feel free to contact us!
Hikvision camera systems
HikCentral management software
Hikvision IP video intercom systems
Ajax systems
Among our downloads, you will find software, client-side programs, and guides created for the devices we distribute. Our website contains only safe software from reliable sources, so you can confidently download and install them. If you can't find a suitable program for you, don't hesitate to contact us and we will do everything to help you!
Go to the downloadsAsk for help
Tickets, repair, password reset and further support options.
Ticket
- Immediate assistance
- Any technical question
- Software configuration
- Ticketing system
Repair
- Brand-independent service
- Service form
- Warranty repair process
- Detailed step-by-step description
Password reset
- Hikvision devices
- Forgotten admin password
- Online password reset
- Step-by-step guide
FAQ
- Did you order the wrong product?
- How can you purchase?
- How can you see the prices?
- Can't log in?
Warranty
- Warranty process
- What is not covered by warranty?
- Warranty commitment detailed by brand
- Minimum 1 year warranty commitment
Stuck? Get in touch!
Our technical colleagues help in writing, by phone and in person – choose whichever suits you best.
Send a ticket