Repair center

Brand-independent service – in and out of warranty

Our brand independent repair center carries out tests and repairs on products we sell as well as on other electronic devices.

We do repairs for products purchased from us and are under warranty as well as, products of most CCTV manufacturers beyond the warranty period.

Request a repair How the repair process works

Brand-independent service

Not only can you come to us with products bought from us — we also inspect and repair devices you purchased elsewhere.

Online administration

Easily create your RMA request in your RIEL account, where you can also track the status of your case.

In person or by courier

You can drop off the product for repair in person at our Logistics Centre, send it by courier, or ask us to arrange the shipping.

The service administration process

(warranty validation or repair request)
  1. 1

    To use our service, log into your RIEL account.

    Select the RMA menu item and register your product by clicking on Service Management with Create New RMA.

    It is important that a separate RMA must be created for each case.

  2. 2

    Choose the shipping method that suits you.

    You can drop off the product in person at the RIEL Logistics Center (2097 Pilisborosjenő, Téglagyári út 1-3.) or send it by mail or courier service at your own expense, or you can request shipping from us.

    If you handle the shipping personally, please indicate the RMA serial number received when submitting the request on the package.

    If you request a courier, please note that the shipping fee for devices not covered by warranty is charged to the customer (1,700 HUF + VAT/trip). The courier service will pick up the package on the working day following the request submission.

  3. 3

    Describe in detail what problem you experienced with the product.

  4. 4

    Send your request by accepting the service terms and fees.

    We will send you an email confirmation about the new RMA creation, and after that you can continuously track the status of the case in your RIEL account.

  5. 5

    Get the product to us!

    Before you send us the faulty device, assess its condition!

    If you used the product outdoors, please clean it before delivery, otherwise we will charge a cleaning fee of 2,400 HUF + VAT!

  6. 6

    Process of warranty and non-warranty repairs

    We undertake RMA (warranty) processing for products purchased from RIEL, taking into account the warranty conditions applicable to the distributed product.

    We undertake the repair of non-warranty devices based on fixed fees, regardless of whether you purchased the product from us or not. We consider the repair conditions automatically accepted upon product delivery. You can find information about our fees below.

  7. 7

    Delivery of repaired device

    When the repair is completed, we will notify you by email and also indicate it in your RIEL account. You can pick up the repaired product in person at the RIEL Logistics Center (2097 Pilisborosjenő, Téglagyári út 1-3.), or we will return it to you according to your request indicated on the online form.

    In case of non-warranty repair, we issue an electronic invoice for inspection/repair/shipping fees.

Service Fees and Terms of Service

Log in to your RIEL account to see the service fees and terms of service.

Log in

Need a repair?

Create a new RMA request in your RIEL account and track the progress of your case.

Request a repair